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Customer Success Support

Department: Customer Success Support
Location: Newton, MA, United States

Customer Success Support/Associate Campaign Manager

Location: Newton, MA (Hybrid)

TechTarget is seeking a Customer Success Support/Associate Campaign Manager who will be a key member of the Customer Success Operations Team. The role is primarily responsible for supporting Sales and Customer Success Management in managing campaigns from inception to completion to ensure complete customer satisfaction. This includes the day-to-day responsibility of coordinating the receipt of campaign deliverables, managing the campaign and all the reporting.

The Associate Campaign Manager works with each internal department and/or individual involved in coordinating the execution of a campaign. The Associate Campaign Manager will also help in highlighting program performance with the delivery of reporting as well as work closely with the Customer Success Management team on perception management materials for each customer.

Essential job functions:

  • Coordinate the receipt of creative materials and deliverables from Agencies and/or Advertisers to ensure deadlines are met for Online the fulfilment of their programs;
  • Build relationships with Advertisers, providing a positive customer experience in order to help build a loyal customer base;
  • Communicate daily with the Sales team, Customer Success, Product Management, Product Fulfillment and Senior Management with regard to campaign status, performance and execution;
  • Provide excellent Customer Service by responding to internal and external customer inquiries over the telephone and through email;
  • Provide order status and performance reports to Sales Reps and Customer Success Management; and,
  • Work closely with Finance to ensure proper revenue forecasting and recognition on a weekly basis. This includes preparing Change Orders for both Operations and Finance.

Knowledge, skills and abilities required:

  • B.A. or B.S. degree required; recent college graduates are encouraged to apply.
  • Proven sales and client management abilities, preferably to the advertising and agency marketplace;
  • Experience working as a Customer Service Representative or Sales Administrator;
  • Excellent oral and written communication skills;
  • Strong organizational skills;
  • Extremely reliable - team player;
  • Professional phone skills;
  • Must have the ability to handle multiple deadlines, phone calls and projects;
  • Must be a fast thinker and be able to make decisions quickly; and,
  • Accurate data entry skills, problem solving ability and the ability to work independently.

About TechTarget:

Since the beginning, TechTarget’s problem-solving content has risen to the top of enterprise tech buyers’ Google searches. Today it spans more than 10,000 specific topics. Our readers’ content consumption patterns provide the raw material for unique insights into their business needs. And because they find value in what we publish, they give us permission to share the data with our vendor clients.

Through two decades of optimization, we’ve learned how to grow buyer interest and influence purchase decisions. We’ve got fingers on the pulse of over 200 target markets, and since we have first-hand knowledge about tech marketing and sales, we can provide the best available guidance for practitioners around the globe.

Join us:

We’re a great company aspiring to even greater heights. It’s a terrific place to get your start and a fantastic company to accelerate your career. If you aspire to be a part of something special and join a team where your contribution can make a measurable difference, please apply and we look forward to reviewing your resume.

TechTarget ( ) offers generous benefits including Health, Dental, Vision and 401k plans. We also have an Open Leave Policy and 18 paid holidays!

TechTarget, Inc. is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. TechTarget strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. TechTarget complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

Please view our Privacy Policy for more information to know more about how we collect, use and transfer the personal data of our candidates.




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