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Program Manager

Department: ESG Client Relations
Location: Newton, MA, United States

ESG, a division of TechTarget (ESG) is pursuing candidates for a Program Manager who will be a key member of the growing Customer Success team. In this role you will play an integral part in the satisfaction and retention of our existing customers as well as cultivating trust and a positive experience with our new clients by providing them all with the attention and care that comes along with being an ESG customer. As a Program Manager, you will find yourself supervising projects from beginning to conclusion to ensure complete customer satisfaction. This includes the day-to-day responsibility of coordinating the receipt of campaign deliverables, communicating, and managing milestones, timelines and expectations both internally and externally along with calendar management and internal project revenue tracking.

Essential Job Functions:

  • Provide excellent Customer Service by responding to internal and external customer inquiries and requests.
  • Creation/delivery of standard project kickoff materials for presentation to clients
  • Manage internal and external expectations throughout the engagement, start to finish.
  • Coordinate schedules and timelines to ensure timely and efficient project completions.
  • Work closely with Finance to ensure proper revenue forecasting and recognition on a weekly basis.

Knowledge, Skills and Abilities:

  • B.A. or B.S. degree required
  • Experience working in a customer-facing role
  • Excellent oral and written communication skills
  • Strong organizational skills
  • Self-motivated
  • Extremely reliable-team player
  • Manage a range of personalities and work styles
  • Must have the ability to handle multiple deadlines, phone calls and projects
  • Must be a fast thinker and be able to make decisions quickly, listening to the customer’s needs
  • Accurate data entry skills, problem solving ability and the ability to work independently.
  • Creative problem solving, solutions-oriented and strategic, long-term view of customer relationship
  • Microsoft Office suite, Salesforce and Google Doc experience preferred

About ESG:
Enterprise Strategy Group (ESG) is an integrated technology analysis, research, and strategy firm providing market intelligence, actionable insight, and go-to-market content services to the global technology community. It is increasingly recognized as one of the world’s leading analyst firms in helping technology vendors make strategic decisions across their go-to-market programs through factual, peer-based research. ESG is a division of TechTarget, Inc. (Nasdaq: TTGT), the global leader in purchase intent-driven marketing and sales services focused on delivering business impact for enterprise technology companies.

Join us:

We’re a great company aspiring to even greater heights. It’s a terrific place to get your start and a fantastic company to accelerate your career. If you aspire to be a part of something special and join a team where your contribution can make a measurable difference, please apply and we look forward to reviewing your resume.

TechTarget ( ) offers generous benefits including Health, Dental, Vision and 401k plans. We also have an Open Leave Policy and 18 paid holidays!

TechTarget Inc. is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. TechTarget strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. TechTarget complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law

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