Career Opportunities with TechTarget

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Customer Success Manager (DACH)

Department: UK/EMEA - Other
Location: London, United Kingdom

Since the beginning, TechTargetís problem-solving content has risen to the top of enterprise tech buyersí Google searches. Today it spans more than 10,000 specific topics. Our readersí content consumption patterns provide the raw material for unique insights into their business needs. And because they find value in what we publish, they give us permission to share the data with our vendor clients. 

Through two decades of optimization, weíve learned how to grow buyer interest and influence purchase decisions. Weíve got fingers on the pulse of over 200 target markets, and since we have first-hand knowledge about tech marketing and sales, we can provide the best available guidance for practitioners around the globe.

 

TechTarget is seeking a German speaking Customer Success Manager who will be responsible for developing customer relationships that promote customer retention and loyalty. Specifically, Customer Success Managers are responsible for providing tactical support and strategic direction for clients who purchase our integrated media and data services; with a focus on supporting clients and their usage of TechTargetís Priority Engine(TM) platform.

 

The Customer Success Manager will be an extension of our clientsí sales and marketing teams, with the clear understanding of the customersí business challenges and ensuring our products, helps to achieve the customerís objectives, goals and KPIs.

 

Responsibilities:

  • Working to master all core components of the CSM role, TTGT and our products
  • Drive customer engagement with the Priority Engine(TM) tool; focusing on adoption
  • and renewal;
  • Onboard & train customer on Priority Engine(TM) and its functionalities, capabilities,
  • and product details;
  • Investigate customerís current lead workflow and marketing technology stack;
  • Uncover customerís ideal key performance indicators, metrics of success and areas of opportunity;
  • Consult customers on appropriate use cases of Priority Engine(TM) to achieve agreed upon KPIs;
  • Drive usage, identify new userís recommendations on appropriate integration strategies;
  • Build appropriate narratives, presentations and client communications that showcase client success, areas of optimisation and upsell;
  • Present and communicate, in person, over the phone or video to end users, marketing management, sales management and executives;
  • Escalate areas of concerns, client challenges; and,
  • Provide and build best practices on integrated marketing tactics and how Priority Engine(TM) can support the tactics.
  • Adoption of Gain sight to capture key metrics, Customer activities and engagements, tracking and overall management of your business

 

Skills & Experience

  • Customer facing experience in a sales, implementation or customer success role, preferably in a software or Sales/Marketing environment OR experience within another TechTarget position and have proven knowledge of our value-prop and Products.
  • Preferable experience onboarding clients to SaaS products;
  • Proficiencies in Salesforce and industry leading Marketing Automation
  • Platforms & project management platforms is preferred;
  • Knowledge of traditional digital media and marketing best practices including
  • content marketing;
  • Extremely detailed oriented, ability to multi task several different product & client
  • engagements;
  • Strong sales orientation, communication skills, client-ready presentation skills and
  • writing skills; and,
  • Ability to offer perspective guidance; and in some cases in a persistent manner.
  • Native German speaker

BrightTALK is a division of TechTarget, the largest source of B2B purchase intent data for Marketing and Sales to accelerate revenue growth. 

 

Since the beginning, TechTargetís problem-solving content has risen to the top of enterprise tech buyersí Google searches. Today it spans more than 10,000 specific topics. Our readersí content consumption patterns provide the raw material for unique insights into their business needs. And because they find value in what we publish, they give us permission to share the data with our vendor clients. 

Through two decades of optimization, weíve learned how to grow buyer interest and influence purchase decisions. Weíve got fingers on the pulse of over 200 target markets, and since we have first-hand knowledge about tech marketing and sales, we can provide the best available guidance for practitioners around the globe.

 

TechTarget is seeking a German speaking Customer Success Manager who will be responsible for developing customer relationships that promote customer retention and loyalty. Specifically, Customer Success Managers are responsible for providing tactical support and strategic direction for clients who purchase our integrated media and data services; with a focus on supporting clients and their usage of TechTargetís Priority Engine(TM) platform.

 

The Customer Success Manager will be an extension of our clientsí sales and marketing teams, with the clear understanding of the customersí business challenges and ensuring our products, helps to achieve the customerís objectives, goals and KPIs.

 

Responsibilities:

 

  • Working to master all core components of the CSM role, TTGT and our products
  • Drive customer engagement with the Priority Engine(TM) tool; focusing on adoption
  • and renewal;
  • Onboard & train customer on Priority Engine(TM) and its functionalities, capabilities,
  • and product details;
  • Investigate customerís current lead workflow and marketing technology stack;
  • Uncover customerís ideal key performance indicators, metrics of success and areas of opportunity;
  • Consult customers on appropriate use cases of Priority Engine(TM) to achieve agreed upon KPIs;
  • Drive usage, identify new userís recommendations on appropriate integration strategies;
  • Build appropriate narratives, presentations and client communications that showcase client success, areas of optimisation and upsell;
  • Present and communicate, in person, over the phone or video to end users, marketing management, sales management and executives;
  • Escalate areas of concerns, client challenges; and,
  • Provide and build best practices on integrated marketing tactics and how Priority Engine(TM) can support the tactics.
  • Adoption of Gain sight to capture key metrics, Customer activities and engagements, tracking and overall management of your business

 

Skills & Experience

 

  • Customer facing experience in a sales, implementation or customer success role, preferably in a software or Sales/Marketing environment OR experience within another TechTarget position and have proven knowledge of our value-prop and Products.
  • Preferable experience onboarding clients to SaaS products;
  • Proficiencies in Salesforce and industry leading Marketing Automation
  • Platforms & project management platforms is preferred;
  • Knowledge of traditional digital media and marketing best practices including
  • content marketing;
  • Extremely detailed oriented, ability to multi task several different product & client
  • engagements;
  • Strong sales orientation, communication skills, client-ready presentation skills and
  • writing skills; and,
  • Ability to offer perspective guidance; and in some cases in a persistent manner.
  • Native German speaker

 

TechTarget (https://www.techtarget.com/ ) offers generous benefits including Health, Dental, Vision and 401k plans. We also have an Open Leave Policy and 18 paid holidays!

TechTarget, Inc. is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. TechTarget strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. TechTarget complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

 

Please view our Privacy Policy for more information to know more about how we collect, use and transfer the personal data of our candidates.

 

 

 

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