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Customer Success Manager

Department: Customer Success Growth
Location: Newton, MA, United States

Customer Success Manager, Growth Accounts

Since the beginning, TechTargetís problem-solving content has risen to the top of enterprise tech buyersí Google searches. Today it spans more than 10,000 specific topics. Our readersí content consumption patterns provide the raw material for unique insights into their business needs. And because they find value in what we publish, they give us permission to share the data with our vendor clients.

Through two decades of optimization, weíve learned how to grow buyer interest and influence purchase decisions. Weíve got fingers on the pulse of over 200 target markets, and since we have first-hand knowledge about tech marketing and sales, we can provide the best available guidance for practitioners around the globe

TechTarget is seeking a Customer Success Manager who will be responsible for developing customer relationships that promote customer retention and loyalty. Specifically, Customer Success Managers are responsible for providing tactical support and strategic direction for clients who purchase our integrated media and data services; with a focus on supporting clients and their usage of TechTargetís products.

The Customer Success Manager will be an extension of our clientsí sales and marketing teams, with the clear understanding of the customersí business challenges and ensuring our products, helps to achieve the customerís objectives, goals and KPIs.

Essential Job Functions:

  • Drive customer engagement with the TechTarget products; focusing adoption, expansion and renewal;
  • Onboard & train customer on TechTarget product functionalities and capabilities;
  • Investigate customerís current lead workflow and marketing technology stack;
  • Uncover customerís ideal key performance indicators, metrics of success and areas of opportunity;
  • Consult customers on appropriate use cases of TechTarget products to achieve agreed upon KPIs;
  • Drive usage and identify recommendations on appropriate integration strategies;
  • Build appropriate narratives, presentations and client communications that showcase client success, areas of optimization and upsell;
  • Present and communicate, in person, over the phone or video to end users, marketing management, sales management and executives;
  • Escalate areas of concerns, client challenges; and,
  • Provide and consult on sales and marketing best practices and how TechTarget products can support

Knowledge, Skills and Abilities Required:

  • Bachelorís degree;
  • 2 - 4 yearsí years of customer facing experience in a customer success or support role, preferably in a software or Sales/Marketing environment.
  • Preferable experience onboarding clients to SaaS products;
  • Knowledge of B2B digital marketing, ad tech, marketing automation systems, lead generation, demand generation and content marketing
  • Extremely detailed oriented, ability to multi task several different product & client engagements;
  • Creative problem solving, solutions-oriented and strategic, long-term view of customer relationship;
  • Strong sales orientation, communication skills, client-ready presentation skills and writing skills; and,
  • Ability to offer perspective and guidance, in some cases, in a persistent manner.

Join us:

Weíre a great company aspiring to even greater heights. Itís a terrific place to get your start and a fantastic company to accelerate your career. If you aspire to be a part of something special and join a team where your contribution can make a measurable difference, please apply and we look forward to reviewing your resume.

TechTarget (https://www.techtarget.com/ ) offers generous benefits including Health, Dental, Vision and 401k plans. We also have an Open Leave Policy and 18 paid holidays!

TechTarget, Inc. is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. TechTarget strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. TechTarget complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

 

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