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Senior Analyst, AIOps

Department: ESG Analyst
Location: Newton, MA, United States

POSITION SUMMARY: ESG Analysts gain and impart a unique view of Information Technology (IT) market segments by engaging with a multitude of constituencies across the IT ecosystem, including vendors, end-users, financial analysts, members of the media, channel partners, and more. This unique perspective enables ESG Analysts to provide ESG clients with market insights to inform their most critical strategic business, product, and go-to-market decisions.

ESG, a division of TechTarget, is seeking a Senior Analyst to join its Infrastructure, Cloud, and DevOps practice as the company’s lead analyst covering the AIOps market inclusive of APM, Observability, DevOps, ITSM, and more. The ideal candidate will have substantial experience in the technology industry including recent and deep knowledge of technology vendor marketing programs across messaging/positioning, content marketing and demand generation functions. Intellectual curiosity, excellent communications skills, a maniacal focus on client satisfaction, experience conducting market research, and an ability to manage concurrent projects are essential for this role. 


  • Provide market coverage and client support by leading the company’s coverage of the AIOps market inclusive of, but not limited to:
    • Observability
    • Application Performance Monitoring (APM)
    • DevOps culture and approaches
    • Agile software development methodologies
    • as-a-Service pricing and packaging models
    • The composition of cloud-native applications and infrastructure
    • Continuous integration and continuous deliver (CI/CD) processes
  • Initiate and develop ongoing coverage of the AIOps market by:
    • Scheduling and conducting regular briefings with vendors
    • Interviewing end-user customers
    • Publishing syndicated ESG content including market landscape reports, research reports, research brief, blogs, and videos based on primary research, industry events and news, and more
  • Develop market research topics, and execute, in coordination with ESG’s research practice, syndicated, multi-client, and custom research projects including quantitative/survey-based and qualitative/interview-based primary research
  • Author client-sponsored commissioned content including white papers, webinars, and videos
  • Deliver ESG client advisory services (i.e., consulting) on subject matters related to the AIOps market, including:
  • Market trends
  • Competitive landscape
  • Product strategy and roadmap decisions
  • Pricing and packaging
  • Other forms of strategic guidance
  • Maintain a visible, public-facing market presence via social media postings (blog, Twitter, etc.) and speaking engagements (client-sponsored events, industry trade events, etc.)
  • ESG Analysts also play a key role in providing sales and marketing support for ESG products and services.  Responsibilities in this area include:
    • Creating marketing strategies for relevant ESG content and offerings
    • Proactively and reactively work with media outlets to promote new research findings and analyst opinions
    • Taking an active role in identifying sales opportunities and assist ESG Client Relations staff in product positioning, project scoping, and proposal generation
    • Support all business development efforts as requested by ESG’s Client Relations team


  • 10+ years of experience at an IT vendor in a product marketing, product management, and/or business development role
  • Previous IT analyst firm experience is a plus, but not required
  • APM, AIOps, and Observability knowledge required
  • Proven industry knowledge, research and analysis skills, documented writing ability, superior project management and client relations skills, strong presentation skills, and excellent interpersonal skills are all required
  • Must be highly intellectual curious and have the ability to quickly learn new topic areas as warranted by projects
  • Must be able to take initiative in all aspects of job and be comfortable working both independently and in team environments
  • Must thrive working in a fast-paced environment
  • Must be comfortable working in a project-based, deadline-driven environment
  • BA/BS required.  Advanced degree preferred, but not required

    About ESG:

    Enterprise Strategy Group (ESG) is an integrated technology analysis, research, and strategy firm providing market intelligence, actionable insight, and go-to-market content services to the global technology community. It is increasingly recognized as one of the world’s leading analyst firms in helping technology vendors make strategic decisions across their go-to-market programs through factual, peer-based research. ESG is a division of TechTarget, Inc. (Nasdaq: TTGT), the global leader in purchase intent-driven marketing and sales services focused on delivering business impact for enterprise technology companies.

    Join us:

    We’re a great company aspiring to even greater heights. It’s a terrific place to get your start and a fantastic company to accelerate your career. If you aspire to be a part of something special and join a team where your contribution can make a measurable difference, please apply and we look forward to reviewing your resume.

    TechTarget ( ) offers generous benefits including Health, Dental, Vision and 401k plans. We also have an Open Leave Policy and 18 paid holidays!

    TechTarget Inc. is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. TechTarget strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. TechTarget complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law


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